FAQ
Your Questions, Answered
Frequently Asked Questions
Our dedicated customer service team is here to assist you with any questions, concerns, or inquiries you may have. Whether you need help with an order, have product-related queries.
FAQs
- 1. About Hagana Agro Processing Co
- 2. Products Information
- 3. Orders & Payments
- 4. Shipping & Delivery
- 5. Returns & Refunds
- 6. Sustainability & Community Impact
Hagana is South Sudan’s first certified organic honey company, producing premium honey and natural products with sustainability at heart.
We combine traditional knowledge with modern techniques to create organic honey and foods that are pure, sustainable, and community-driven.
All products are locally sourced and processed in South Sudan, supporting rural farmers and beekeepers.
Our mission is to empower South Sudanese communities by producing organic, sustainable, and ethically sourced food products.
No. In addition to honey, we also produce peanut butter, simsim crackers, beeswax, and beeswax candles.
We currently collaborate with over 1,600 farmers across South Sudan to ensure sustainable production.
Yes. Our honey and food products are certified organic, pure, and free from additives or preservatives.
We produce multi-flower honey, Acacia honey, and region-specific honey such as Badingolo and Maridi.
Yes, all our honey is raw and unprocessed, preserving natural enzymes, antioxidants, and nutrients.
Yes, we offer premium honeycomb for customers who love honey in its purest form.
We also offer simsim crackers, peanut butter, bulk beeswax, and beeswax candles.
Yes. Our beeswax candles are natural, non-toxic, and burn cleaner than paraffin candles.
You can order directly through our website’s shop or contact our sales team for bulk orders.
Yes. We supply hotels, restaurants, retailers, and bulk buyers with discounted wholesale pricing.
We accept bank transfers, mobile money, and secure online payments.
Yes, orders can be modified within 24 hours by contacting our customer support.
Currently, we focus on South Sudan and East Africa, but we are expanding our international shipping.
Yes. An electronic receipt is automatically provided with every order.
Orders within Juba are delivered within 2–3 business days, while upcountry may take up to 5 days.
Yes, same-day delivery is available in Juba for express orders placed before noon.
Yes, delivery fees depend on the location and size of your order.
Yes, once your order is shipped, you will receive tracking details via email.
Yes, bulk and wholesale orders are delivered directly to your store or warehouse.
Yes, we deliver to all major towns in South Sudan and are working on regional delivery options.
You may request a return within 7 days of delivery if the product is unopened and unused.
For safety reasons, opened consumable products like honey or peanut butter cannot be returned.
If your product arrives damaged, contact us immediately with photos, and we will replace it or issue a refund.
Yes, if the error is on our side (damaged or wrong item), we refund shipping fees as well.
Refunds are processed within 5–7 business days after inspection of the returned product.
Opened food products, clearance items, and used beeswax or candles are non-returnable.
We train and equip over 1,600 farmers with modern beekeeping and agricultural practices.
Yes, Hagana pays fair prices directly to farmers, ensuring sustainable livelihoods.
Our beekeeping encourages pollination, biodiversity, and sustainable land use.
Every purchase supports rural farmers, creating jobs and boosting household incomes.
It ensures long-term food security, environmental protection, and better futures for local communities.
We prioritize training and empowering women and youth to lead in sustainable honey production.
Contact Us:
- Nyakuron West, Juba, South Sudan
- +211 925 026 614
- +211 916 898 957
Open Hours
- Monday – Friday: 8am – 4pm
- Saturday: 9am – 5pm