Trems & Conditions
Last Updated: 2025
Introduction:
Welcome to Hagana Agro-processing Co Ltd! By accessing and using our website and services, you agree to comply with the following Terms & Conditions. Please review them carefully before placing an order. If you do not agree with any part of these terms, please refrain from placing an order and reach out to our customer support first.
1. Eligibility
To place an order, you must be at least 18 years old. By placing an order, you confirm that you meet this requirement.
2. Service Area
Hagana Agro-processing currently operates within Juba, South Sudan. Orders outside this area may be fulfilled. Hagana Agro-processing reserves the right to restrict service areas as needed.
3. Ordering Process
- Order Placement: Orders can be placed directly through our website. You are responsible for providing accurate delivery information to ensure timely service.
- Order Confirmation: Once an order is placed, a confirmation will be sent via the contact information provided. All orders are subject to availability and acceptance by Hagana Agro-processing.
4. Payment Terms
We offer two payment options:
- Bank Payment: Payment must be completed before delivery. Hagana Agro-processing reserves the right to set the rules for bank payment whenever needed.
- Cash on Delivery: Payment is made upon delivery. Exact cash is encouraged to streamline the delivery process.
- Credit/Debit Card Payment: Will be avilable soon.
5. Cancellation Policy
- Before Dispatch: Orders canceled before dispatch are eligible for a refund.
- After Dispatch: Orders cannot be canceled or refunded once dispatched for delivery.
Check our Refund & Return Policy for full details.
6. Delivery Policy
- Delivery Area: We deliver exclusively within Juba/South Sudan for retial orders, and all across the country and internationally for wholesale orders.
- Delivery Time: Delivery process duration may vary based on demand and location.
- Delivery Delays: While we strive for timely service, unforeseen delays may occur. In such cases, we will communicate updates as soon as possible.
7. Refunds & Returns
- Completed Orders: Once an order is delivered, it is non-refundable and cannot be returned.
- Undelivered Orders: If an order is canceled before delivery, refunds will be issued, subject to transaction fees may occur.
Check our Refund & Return Policy for full details.
8. Product Quality & Availability
We work diligently to maintain a high standard of quality and availability. However, if any product becomes unavailable after an order is placed, we will inform you immediately and may suggest a similar item as a substitute.
9. Customer Conduct
Customers are expected to use the website responsibly. Hagana Agro-processing reserves the right to refuse service to any customer who behaves inappropriately or violates these terms.
10. Privacy Policy
Your privacy is important to us. Please review our Privacy Policy for information on how we collect, use, and protect your personal information.
Check our Privacy Policy for full details.
11. Modifications Of Terms & Conditions
Hagana Agro-processing may update these Terms & Conditions periodically. Any updates will be posted on this page, and continued use of our services signifies acceptance of the revised terms.
Contact Us:
For questions or concerns regarding these Terms & Conditions, feel free to contact us.
Thank you for choosing Hagana Agro-processing Co Ltd! We’re committed to providing you with quality organic honey products and excellent service.
